Terms & Conditions

Karat World extends a warm welcome to you. We are delighted that you have chosen to access and use our Platform.

We grant Visitors and Users access to our Platform subject to the following Terms of Service, which may be updated by us at any time without notice to you. By using the Platform or browsing the public areas, you acknowledge that you have read, understood, and agree to be legally bound by the terms and conditions of these Terms of Use. Please do not use the Platform if you do not agree to any of these terms.

Description of services

We grant Visitors and Users access to the Platform following the terms of this Agreement.

Visitors: Visitors, as the term implies, are people who want to look around and learn more about our services. (a) Visitors can view all publicly accessible content and (b) contact us via e-mail.

Users: Users can do everything that Visitors can do, plus (a) enter into Transactions; (b) participate in our promotional offers; (e) sign up for alerts and other notifications; and (f) post comments, reviews, pictures, and other content (collectively, User Content).

Terms of service

  • All items purchased will be replaced only if they have manufacturing flaws.
  • This warranty excludes neglect and abuse, normal wear and tear, and stone loss.
  • Replacement is valid for 30 days from the date of purchase.
  • For any type of query, please contact us at [email protected]

Restrictions

Individuals must be at least 18 years old to use the Platform. Please do not use the Platform if you are under the age of 18. By accessing and using the Platform, you represent and warrant that: (i) you are at least 18 years old; (ii) you are the actual, legal owner of the diamonds, fine jewelry, or other items you are attempting to sell to Karat World; and (iii) you are acting on your behalf and not on behalf of any other party.

Lost Property

If you send us items without a completed customer form, we may not be able to identify you as the sender unless you include your name and address on the package. If you requested the shipping label through our website, we may be able to identify you as the sender using the label’s reference numbers. If we cannot identify you as the sender, the items will be classified as lost property. We will keep these items in a secure location for the next six (6) months. Customers claiming items must provide a complete and detailed description before an offer is made. We will pay for the items at our then-current price once we have confirmed a lost property claim. If the items have been held for more than three (3) months, a deduction from this payment will be made to cover our storage and administration costs.

Counterfeit Items

If we are unable to verify the authenticity of your item(s), we will be unable to insure them for a return trip to you because our insurance would be invalid. Of course, if you provide shipping instructions, we will return them. If we imported the item and paid the duty, we will require you to reimburse us for the duty paid before we ship your item back to you.

External Sites

The Platform may include links to third-party websites (referred to as “External Sites”). These links are provided solely for your convenience and do not constitute our endorsement of the content on such External Sites. Others create and provide the content for such External Sites. If you have any concerns about the links or the content on those External Sites, you should contact the site administrator or webmaster for those External Sites. We are not responsible for the content of any externally linked sites and make no representations about the content or accuracy of materials on such sites. To protect your computer from viruses and other destructive programs, you should take precautions when downloading files from any website.

Termination of Agreement

We reserve the right, at any time and for any reason, to restrict, suspend, or terminate this Agreement and your access to the Platform without prior notice or liability. We reserve the right, without prior notice or liability, to change, suspend, or discontinue all or any part of the Platform at any time.

Please call or email us at the numbers listed below if you need assistance understanding the Terms & Conditions.

Please contact us at +971 56 504 5828

Email: [email protected]