We provide free cleaning and product inspections (recommended every six months) as a preventive step against stone loss or damage caused by prongs that are twisted, pulled, stuck, or broken during regular usage. If a deeper clean is required, we just ask that you find the shipping and insurance costs to securely send the ring to our Dubai facility.

Store your jewelry separately and away from liquids and cosmetics. Extreme heat and humidity can cause jewelry to tarnish; to avoid this, put your pieces in a dark, cold, and dry area. Wear your pair frequently (this helps reduce oxidation) and store them in your Penny Pairs pouch when not in use.

Standard purchases are shipped in safe, nondescript packaging. Inside, you'll find the elegantly branded gift package from Karat World Gold and Jewellery, which is perfect for giving or keeping for yourself.