FAQ

Customer care


Store your jewelry separately and away from liquids and cosmetics. Extreme heat and humidity can cause jewelry to tarnish; to avoid this, put your pieces in a dark, cold, and dry area. Wear your pair frequently (this helps reduce oxidation) and store them in your Penny Pairs pouch when not in use.

Replacements are only made for broken or faulty products. Please do so if you need to swap it for an identical item. Please contact us atinfo@karatworld.com

Shipping & Returns

Standard purchases are shipped in safe, nondescript packaging. Inside, you'll find the elegantly branded gift package from Karat World Gold and Jewellery, which is perfect for giving or keeping for yourself.